1. Cancellation Refunds:

• Cancellations made at least 24 hours before the scheduled trip are eligible for a full refund.
• Cancellations made within 24 hours of the trip may incur a cancellation fee.

2. No-Show Policy:

• If the passenger fails to show up at the designated pickup point without prior cancellation, no refund will be provided.

3. Refund Process:

• Refunds will be processed to the original payment method within 7-10 business days.

4. Service Complaints:

• If you are dissatisfied with our service, please contact our customer support team within 48 hours of the trip.
• We will investigate and resolve complaints on a case-by-case basis.

5. Contact Information:

• For cancellations, refunds, or any other queries, please contact us at:
  • Email: contact@yatratravelsindia.com
  • Phone: +919988776655

Thank you for choosing Sober Cab. We look forward to making your journey safe, comfortable, and memorable.